← adoapt.com

Opportunity Action

A Behavioural Intelligence (BI) engine that empowers you to:

Find the behaviour behind the number — and the move that shifts it.

A diagnostic back in five working days. From €6k.
The verdict anonymised sample
Onboarding works. Activation doesn't.
banking · gulf · the high-value dormant are sitting still
Cautious high-value dormant71
Habitual minimalist54
Sceptical late adopter43
ADOAPT.
This month
Willing. Capable. Stuck.
The Behaviour Report · Issue 01 · June 2026
Published monthly by ADOAPT

The Behaviour Report

A monthly read on why people act — and why they don't. Each issue takes one behavioural pattern apart, with evidence from across customer experience, sustainability, health and the workplace — and the moves that actually shift it.

Thanks — one last step.
Follow ADOAPT to unlock your download — it's how every new issue reaches you.
↓  Download the report
Thanks for following — your download's ready.
Issue 01 out now.  Free · no spam.
The deliverable

Not a 40-slide deck. One verdict you can act on.

The verdict anonymised · banking · gulf for the activation lead
Onboarding works. Activation doesn't — and it's your best customers sitting still.

The 35% who activate aren't the problem. The high-value dormant are: capable, sceptical, waiting for a reason to act they can trust.

Capability
high
Opportunitybinding
low
Motivation
medium

Binding constraintThe first meaningful transaction feels high-stakes, and nothing trusted appears at the moment of decision — so the rational move is to wait. Generic activation nudges read as marketing and close the window quietly.

Watch metric · next 4–6 weeks
35%baseline
step-changeest.target
30-day first-action rate · per segment
Tripwire — the earliest sign the read is wrong
The prompt still reads as marketing and gets dismissed, or activation lifts evenly across segments rather than concentrating in the high-value dormant.

The same shape, every engagement.

Whatever the domain, you get one artefact: the segment, the binding friction, three moves by horizon, an owner, and the metric to watch. Anonymised here — yours runs on your data.

Estimates are badged est. — modelled, not measured. The engine never presents a hypothesis as a number it hasn't seen.

Adoption readiness · the Universal Arc
Click any stage for detail
How the engine works

Decode Prioritise Act.

01 · DECODE
Read the behaviour
Which segments move, hesitate, or sit still — and the friction your reports describe but never explain.
02 · PRIORITISE
Rank the moves
Sequence by where behaviour is most movable now, so effort compounds instead of scattering across everything.
03 · ACT
Ship the brief
Segment, friction, move, owner, measure — an executive readout and a one-page brief, in five working days.
What you bring

One behaviour that won't shift — a sentence is enough — plus whatever data already sits around it. No data project required.

What comes back

A behavioural diagnostic and a prioritised action plan: data-driven segments, the binding friction, and the move most likely to shift it — with an owner and a measure.

1One challenge 2Diagnostic 3Verdict 4Action plan 5Programme
The four verticals, in detail

Tuned to where you start.

Same method, same artefact. The signals it reads and the segments it finds change with your domain — here's each one, with a worked example.

Customer Experience

Why customers activate, stay, or churn.

Move a customer behaviour — activation, retention, repeat use, service adoption.

What it reads
CRM inactivityJourney drop-offOpt-out sequencesUsage & re-purchase
What it finds — the segments
Cautious high-value dormant71
Habitual minimalist54
Sceptical late adopter43
A worked example
A bank's new app: thousands sign up, but few make a first transaction.
Happening
High awareness, low activation.
Why
The first step feels costly or unclear, with no trusted prompt at the decision point.
Move
Cut the first action to one visible step and add peer proof before commitment.
People & Culture

Why change sticks inside the org — or doesn't.

Roll out a new tool, process, or way of working and make it actually land.

What it reads
Pulse-survey patternsTool telemetryTraining vs. real useWhere momentum stalls
Grounded in the EU Horizon methodology — an action plan with named owners, not an engagement survey.
What it finds — the segments
Quiet resistor68
Willing-but-slowed52
Old-way loyalist41
A worked example
A new system: everyone's trained, but half the teams quietly keep the old way.
Happening
High training completion, low real adoption.
Why
Managers aren't modelling it, and the new way feels slower at first.
Move
Equip managers first, and remove the one step that makes it feel slower.
Sustainability

Why resource behaviour shifts — or holds firm.

Move everyday behaviour — energy, water, waste, participation.

What it reads
Metering dataScheme uptakeParticipation vs. drop-offSeasonality
Live with Uppsala Municipality — a real public-sector deployment in this exact domain.
What it finds — the segments
Intends-but-stalls66
Invisible-effort sceptic49
Already-acting advocate38
A worked example
A city's water-saving scheme: lots of pledges, but household use barely moves.
Happening
Strong intent, weak follow-through.
Why
Saving feels effortful and invisible — no feedback, no sign others are doing it.
Move
Give households simple feedback and show what the neighbourhood is doing.
Health

Why patients and populations act — or don't.

Move a health behaviour — adherence, prevention, follow-through.

What it reads
Adherence & refillsAppointment behaviourCare-touchpoint engagementPathway drop-off
Our newest domain — built on the canonical model and the EU research base, not on deployments we don't yet have.
What it finds — the segments
Early drop-off64
Unspoken-barrier50
Routine-mismatch40
A worked example
A chronic-care plan: patients start well, but stop their medication within weeks.
Happening
Strong start, early drop-off.
Why
Side-effects go unspoken and the routine doesn't fit daily life.
Move
Open an easy channel for side-effects and anchor doses to an existing daily habit.
Pricing · the programmes

Behavioural intelligence, run continuously.

Subscription, your hands on the engine — unlimited diagnostic cycles, full exports, and behaviour tracked over time.

One domain
Adoption Programme
When one behaviour domain needs shifting over time.
All-in · from€30k / year
AED 120k/yr · implementation included
  • One domain · unlimited diagnostic cycles
  • Full exports on every cycle — Excel, PowerPoint & PDF
  • Benchmarking & outcome tracking
  • Up to 3 practitioners · unlimited viewers
  • Named success contact · facilitated readouts
  • + Additional domains · €12k/yr each
★ All three domains
Advance Programme
When behavioural intelligence runs across the organisation.
All-in · from€90k / year
AED 360k/yr · implementation & consultancy included
  • All three domains + cross-domain analysis
  • Unlimited cycles, seats & viewers
  • Enterprise security — SSO, audit, residency, RBAC
  • Quarterly reviews · dedicated success manager
  • Priority roadmap input
Your label, our engine
Enterprise Partnership
When the engine runs inside your own brand, practice or platform — as it already does inside ADOAPT Health.
Contact us
White-label & embedded deployments · custom commercial terms
  • White-label the engine or its reports
  • Embed in your consultancy, product or platform
  • Co-developed verticals & custom taxonomies
  • Custom governance, residency & SLAs
  • Partner enablement & certification
DOMAINS: CUSTOMER EXPERIENCE · PEOPLE & CULTURE · SUSTAINABILITY
ADOAPT HEALTH IS NOT A FOURTH VERTICAL — IT'S THE OA ENGINE EMBEDDED INSIDE A DEDICATED HEALTH SOLUTION. THE SAME EMBEDDING WE OFFER PARTNERS UNDER ENTERPRISE.

New here? Start with the Sprint — our time-boxed way in. Half of it credits toward any Programme within 90 days.

Start here · pay as you go

Try it first.

Bring one stuck behaviour. Start with a single session — everything you pay counts toward the next step.

Free · 30 min Not sure yet? Book a free walkthrough — we'll show you the engine on a sample case.
Live Session
Two hours. We run the engine on your challenge, live — you leave with the verdict and the reasoning behind it.
€1.5k
AED 6k · one session
counts in full toward the Sprint
Most popular
The Sprint
Three sessions over a month: the verdict, an action plan with named owners, and a 30-day check-in. One-page brief included.
€6k
AED 24k · three sessions
Sprint + Full Report
Everything in the Sprint, plus the complete document pack — PDF report, presentation deck, and Excel action plan.
€9k
AED 36k · three sessions + pack

Rather we just do it? The Commissioned Report — the full document pack, no meetings: brief us and it arrives in five working days. €9k all-in (AED 36k). Data under NDA/DPA, deleted after delivery.

Half of anything you pay here counts toward a Programme within 90 days. No setup fees, no licences — we operate the engine for you.

Proof · credibility

Not a model on a slide. A method that runs in the field.

Built from EU-funded behavioural research and field-tested adoption work across sustainability, energy, CX, and public-sector transformation.

Grounded in EU science

Drawn from the MASTERPIECE and PARMENIDES Horizon Europe programmes — multi-country consortia built for real-world adoption, not theory.

Already running

Live with Uppsala Municipality, with further pilots under way across the EU and the Gulf — every diagnostic tuned against real behaviour.

Swiss IP · two markets

ADOAPT AG (Zürich) holds the IP and research base. ADOAPT FZ-LLC (Dubai) delivers across the GCC — one engine, two regulatory homes.

Start with one behaviour.

Bring the one that won't shift. We'll decode it, show you the friction really holding it back, and hand you the move that changes it. From €6k.